Role Ambiguity: Overcoming the Stress of Unclear Expectations

Role Ambiguity: Overcoming the Stress of Unclear Expectations

Feb 10, 2025

The Frustration of Unclear Roles

James had been working at his new job for months, yet he still wasn’t sure what was expected of him. One manager told him to focus on client relationships, while another expected him to lead internal projects. He felt stuck, overwhelmed, and worried that if he didn’t figure it out, he would be seen as incompetent. His thoughts spiraled:


  • "I must always know exactly what I’m supposed to do, or I’ll fail."
  • "If I ask too many questions, they’ll think I’m not capable."
  • "Uncertainty means I can’t succeed."


From a Rational Emotive Behavior Therapy (REBT) perspective, it wasn’t just the unclear role causing James’ stress—it was his rigid, irrational beliefs about uncertainty and competence. The good news? He could challenge these beliefs and regain control.


3 Ways to Manage Role Ambiguity


Challenge the Need for Absolute Clarity

  • Ask: Is it true that I must always have clear direction to succeed?
  • Reality check: No job has perfect clarity; adaptability is a key skill.
  • Reframe: 'I prefer clear expectations, but I can still navigate uncertainty and learn as I go.'


Ask for Clarity Without Fear

  • Ask: Does it logically follow that asking for guidance means I’m incompetent?
  • Reality check: Seeking clarity shows initiative, not weakness. Most managers prefer direct communication.
  • Action step: Instead of assuming, ask targeted questions like, “What does success in this role look like?”


Focus on What You Can Control

  • Ask: Is stressing over ambiguity helping me perform better?
  • Reality check: Worrying won’t create clarity, but proactive steps will.
  • Reframe: "I can’t control all expectations, but I can take charge of what I know and seek alignment."


James started shifting his mindset, asking for guidance when needed, and focusing on what he could control. Over time, his confidence grew, and the stress of ambiguity became more manageable.
Workplace uncertainty is inevitable, but how we think about it makes all the difference. What’s one step you can take today to navigate role ambiguity with confidence?